Privacy Policy

Three Rivers Chamber of Commerce (“The Chamber”) respects and honours the rights of its members and all chamber website users right to privacy and data protection. The Chamber is committed to comply and supports all the legislative requirements of data protection including the Data Protection Act and GDPR. This Privacy Policy (“The Policy”) outlines the collection, use and retention of personal data provided by visitors and users of the Chamber website. 

The Policy is reviewed regularly and updated with evolving regulation, technology and the requirements of The Chamber and its members.  

Data collection

The Chamber collects and maintains a variety of person data including names, email addresses, phone numbers, payment information, social media profiles, business addresses, some demographic information e.g. industry sector of the business and details of Chamber services the users may be interested in – e.g. events and training.
Information is collected directly from individuals or from the companies of individuals. Information collection is through e-mails, online registration forms, event registration forms, phone calls as well as face to face meetings. The Chamber only collects personal data for legitimate business purposes or when this information in voluntarily provided. 

Anonymous data will be collected through the use of available technologies to help The Chamber understand visitor behaviour on our website. This is used to help provide visitors with an improved and personalised user experience. Some of this information is collected using cookies. Site visitors have the option to turn off these cookies. Turning off cookies will diminish the personalised experience of the website visitor.  

Why we collect and process data

Personal data is collected to manage a range of administrative and membership growth functions necessary for existing and prospective Chamber members. The data can also be used to seek views on topical business and economic issues. Data is also collected and used for website analysis to better understand the level of engagement in areas of the website. 

Members of The Chamber will receive regular communications by email as will other contacts and lapsed members. There is always an option to unsubscribe from our marketing communications. Members will always receive essential communications relating to their membership. 

Data sharing and retention

• Review how long we store personal data 
• Consider the purposes and relevancy of how long we hold and retain personal data
• Update, archive or securely delete information if it goes out of date or no longer fit for purpose.

Security

We do NOT share data with any third parties. Any personal information disclosed, will only be carried out with the necessary user permission. The data will not be stored or transferred to any agency located outside the EU. We will regularly,

The Chamber will use all reasonable measures to safeguard personally identifiable information and prevent access in an unauthorised way. The implemented measures will be appropriate to the type of information maintained and compliant with all relevant legislation governing protection of personal information. 

Links to Third-Party Sites

Where appropriate and only for the legitimate business needs of the Chamber and its members, the Chamber may provide links to third-party web sites, or advertisements which contain links to third-party sites. These links are provided as a service to website visitors. The linked third-party websites are operated by independent entities with  their own privacy policies. This Privacy Policy does not apply to any  other websites or to the use those entities make of your information. 

The Chamber has no control over the content displayed on third party websites or of any data collected and used by these third party websites.

Data Controller

The data controller for all personal data collected via this website is Three Rivers Chamber of Commerce with its registered office at 26 High Street, Rickmansworth, Hertfordshire, WD3 1ER. This means that we are responsible for deciding what data we collect and how we hold and use your personal data. We will implement appropriate data security measures for protecting the data from unauthorised access and loss, as laid out in the Security section of this Policy. 

Opting Out

The Chamber is a membership organisation and for its legitimate business interests, must maintain contact information on its members and the wider business community to communicate information on membership, events, training courses, policy and research, and any other Chamber products or services. The Chamber also sends promotional material promoting its events, training courses, membership services, business support services, policy and research work and other relevant offerings. From time to time, the Chamber collaborates with members or other relevant organisations and companies to promote other programs that may be of interest to members and the wider business community. In such cases, the Chamber does not provide these organisations with any personally identifiable information but may distribute the organisation’s information on their behalf to those who The Chamber believes may legitimately benefit from receiving such information or have elected to receive such information. If you do not wish to receive marketing material, you may opt out. Every marketing e-mail will include an ‘unsubscribe’ link at the bottom. You may also notify the Chamber in writing. Members or representatives of member companies  are required to receive Chamber information on its behalf. You cannot opt out of important information the Chamber is required to provide you as per the Chamber’s contractual obligations to its members. 

Social media

We may use third party provided tools such to manage our social media interactions. If you send us a private or direct message via social media the message may be stored by such social media management tools. Like other personal data, these direct messages will not be shared with any other organisations.

Access and review of Data

The General Data Protection Regulations gives you the right to access your personal data held by us (“subject access request”). If you have an established business relationship with the Chamber, you may request from us a list of the categories of personal information held about you. Subject access requests must be made in writing by methods specified below. We will endeavour to respond to the request within a reasonable period and in any event within one month as required by the relevant provisions in the GDPR.

It is important that the personal data we hold about you is accurate and current. We will take all reasonable measures to ensure that the personal data we hold about you is accurate. When you make a request to access or review the personal data we hold about you, we will request you to verify your identity before the request can be fulfilled. 

Privacy rights

In addition to the rights of access, review and correction, you have the right to object to your personal data being processed for any particular purpose, or to request that we stop using your information. If you wish to exercise these rights, please e-mail support@threeriverschamber.co.uk  or send a letter marked “Data Protection” to the Chamber’s offices at 26 High Street, Rickmansworth, Hertfordshire, WD3 1ER.
If you have further concerns about how we use your personal data, you also have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the data protection authority for the UK. Please visit https://ico.org.uk/ for more details on your data protection rights and how to contact them.